Testlab

CRM Software Integrations

 CRM Software Integrations
Find out the most recent versions of CRM software that have been tested with Interactive Intelligence's integrations
  
Quick Jump: CIC 2017 R(x) | CIC 2016 R(x) | CIC 2015 R(x) |

CIC 2017 R(x)
Interactive IntelligenceIC Integration with Workforce Management Refer to Support page for further information.
Install & Configuration Doc
MicrosoftLync/Skype for Business 2015 verified against Skype for Business 2015
Install & Configuration Doc
OracleOracle Service Cloud 2017R1 tested against OSC May 2016, 2017R2 tested against OSC August 2016 SP4
Install & Configuration Doc
OracleSiebel CRM verified against Innovation Pack 2015
Install & Configuration Doc
SalesforceCIC for Salesforce Refer to Support page for further information.
Install & Configuration Doc
SAPSAP Refer to Support page for further information.
Install & Configuration Doc

CIC 2016 R(x)
Interactive IntelligenceIC Integration with Workforce Management Refer to support page for further information
Install & Configuration Doc
MicrosoftLync/Skype for Business 2015 2016r2-2016r4 verified against Skype for Business 2015
Install & Configuration Doc
OracleOracle Service Cloud 2016r4 tested against OSC May 2016; 2016r3 tested against OSC Feb16; 2016r2 tested against OSC Nov. 2015. Refer to Support page for further information.
Install & Configuration Doc
OracleSiebel CRM 2016r2-2016r4 verified against Innovation Pack 2015. Refer to support page for further information
Install & Configuration Doc
SalesforceCIC for Salesforce Refer to Support page for further information.
Install & Configuration Doc
SAPSAP Refer to Support page for further information.
Install & Configuration Doc

CIC 2015 R(x)
OracleOracle Service Cloud 2015r4 tested OSC Feb 2015 and OSC May 2015.
Install & Configuration Doc
SalesforceCIC for Salesforce Install & Configuration Doc

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