Testlab

CRM Software Integrations

 CRM Software Integrations
Find out the most recent versions of CRM software that have been tested with Interactive Intelligence's integrations
  
Quick Jump: CIC 2018R(x) | CIC 2017 R(x) | CIC 2016 R(x) | CIC 2015 R(x) |

CIC 2018R(x)
GenesysPureConnect Integration with Workforce Management Refer to support page for further information
Install & Configuration Doc
MicrosoftLync/Skype for Business 2015 Verified againt Skype for Business 2015
Install & Configuration Doc
OracleOracle Service Cloud 2018R1 tested against OSC May and Aug 2017. 2018R2 with Aug17 & 17D.
Install & Configuration Doc
OracleSiebel CRM 2018 R1 & R2 verified with Innovation Pack 2016
Install & Configuration Doc
SalesforcePureConnect for Salesforce Refer to support page for further information
Install & Configuration Doc
SAPSAP Refer to support page for further information
Install & Configuration Doc

CIC 2017 R(x)
GenesysPureConnect Integration with Workforce Management Refer to Support page for further information.
Install & Configuration Doc
MicrosoftLync/Skype for Business 2015 verified against Skype for Business 2015
Install & Configuration Doc
OracleOracle Service Cloud 2017R1 tested against OSC May 2016, 2017R2 tested against OSC August 2016 SP4, 2017R3 tested with OSC February 2017, 2017R4 tested with OSC May 2017
Install & Configuration Doc
OracleSiebel CRM 2017 R1-R3 verified against Innovation Pack 2015; 2017R3 and 2017R4 verified with Innovation Pack 2016
Install & Configuration Doc
SalesforcePureConnect for Salesforce Refer to Support page for further information.
Install & Configuration Doc
SAPSAP Refer to Support page for further information.
Install & Configuration Doc

CIC 2016 R(x)
GenesysPureConnect Integration with Workforce Management Refer to support page for further information
Install & Configuration Doc
MicrosoftLync/Skype for Business 2015 2016r2-2016r4 verified against Skype for Business 2015
Install & Configuration Doc
OracleOracle Service Cloud 2016r4 tested against OSC May 2016; 2016r3 tested against OSC Feb16; 2016r2 tested against OSC Nov. 2015. Refer to Support page for further information.
Install & Configuration Doc
OracleSiebel CRM 2016r2-2016r4 verified against Innovation Pack 2015. Refer to support page for further information
Install & Configuration Doc
SalesforcePureConnect for Salesforce Refer to Support page for further information.
Install & Configuration Doc
SAPSAP Refer to Support page for further information.
Install & Configuration Doc

CIC 2015 R(x)
OracleOracle Service Cloud 2015r4 tested OSC Feb 2015 and OSC May 2015.
Install & Configuration Doc
SalesforcePureConnect for Salesforce Install & Configuration Doc

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